Key Responsibilities
- Coordinate daily delivery activities and ensure orders are assigned for delivery on time.
- Coordinate with delivery partners, riders, drivers, and logistics providers.
- Track orders from dispatch until successful delivery.
- Monitor delivery timelines and identify delayed or failed deliveries.
- Follow up on pending, returned, and undelivered orders.
- Ensure proof of delivery and required delivery information are properly recorded.
- Coordinate with merchants regarding merchant fulfilled orders where applicable.
- Work with the Customer Service Manager to resolve delivery related customer complaints.
- Provide accurate delivery status updates to the relevant teams.
- Track delivery costs and operational efficiency.
- Support efficient delivery planning and route coordination.
- Identify opportunities to reduce delivery delays and unnecessary costs.
- Monitor delivery capacity during peak periods, weekends, holidays, and campaigns.
- Support contingency planning when delivery capacity is limited.
Requirements & Qualifications
Education
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Experience
- 1+ year of experience in logistics, delivery operations, transportation, supply chain, or e-commerce operations.
- Experience coordinating delivery riders, drivers, or third party logistics providers is an advantage.
- Experience with e-commerce delivery or order management systems is preferred.
